Goodbye to my beloved My Ride

Posted by carsimulator on Thursday, June 25, 2009

Right now, my My Ride is sitting in my hall closet. I really love the seat, so why on earth is it in the hall closet? It's awaiting a shipping label to return it to Graco. My beloved My Ride is returning to the manufacturer to be inspected and likely killed :(

I read on www/car-seat.org about problems a few people had with the harness adjuster fraying on their seat. I don't usually adjust Sofi's harness (I've mastered squashing her in there). Since I often reccomend the seat, I decide to try adjusting the harness everytime I put Sofi in/out of the seat, like most parents do. After only 3 days it's fraying :(

I tried to take pictures, but it's really difficult to see. The harness adjuster strap is the strap between the child's legs/knees. You pull it to tighten the harness (the straps around the child). That strap is held by a metal piece that unfortunately has sharp edges. So as it rubs them, it frays. Fraying looks like the strap is getting fuzzy on the side/sides.

So, I noticed the problem and called Graco. They said they'd send me a shipping label to return the seat, and then give me a full refund. I know at least 3 other My Rides are being returned by other people.

I now have 2 replacement covers (I complained about the cover not staying on the sides, they sent me another. I complained about the hole in the cover they sent me a 3rd- a different color) and no seat to put them on. I do still love the My Ride. I do still reccomend the seat, but also make parents aware of the possible problem. And I will happily buy another My Ride (Sonata- pink!) when they fix the problem :)

I have emailed a 'higher up' in Graco. Not exactly sure how high she is, but deffinetly higher than the customer service reps :) We'll see what she says about the problem.